Serving All of San Diego County
(619) 625-3279

Privacy Policy

Effective Date: January 1, 2025  ·  Last Updated: April 27, 2026

24HR Locksmith San Diego ("we," "us," or "our") operates at 9528 Miramar Rd, San Diego, CA 92126 and is reachable at (619) 625-3279 and info@24hrlocksmithsandiego.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or contact us for services, and describes your rights under the California Consumer Privacy Act (CCPA) and other applicable law.

1. Information We Collect

We may collect the following categories of personal information:

  • Contact information: Name, phone number, and email address when you submit our contact form or call us.
  • Location information: Address or location you provide when requesting service.
  • Service details: Description of the lock, key, or security issue you submit via phone or online form.
  • Usage data: IP address, browser type, pages visited, and referring URL, collected automatically when you use our website.
  • Communications: Records of calls, emails, or messages you exchange with us.

We do not collect sensitive personal information such as Social Security numbers, financial account numbers, or government-issued ID numbers.

2. How We Use Your Information

We use the information we collect to:

  • Dispatch a technician and provide the locksmith service you requested.
  • Communicate with you about your service request, appointment, or billing.
  • Respond to questions, complaints, or feedback.
  • Improve the functionality and content of our website.
  • Comply with legal obligations and enforce our terms.

We do not sell your personal information to third parties. We do not use your personal information for automated decision-making or profiling.

3. How We Share Your Information

We may share your personal information only in the following circumstances:

  • Service providers: We may share information with vendors who assist in operating our website or business (such as web hosting or email services), bound by confidentiality agreements.
  • Legal requirements: We may disclose information if required by law, subpoena, or court order, or to protect the safety of our customers or staff.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 24 months. Call records may be retained for up to 12 months.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. We use Google Maps embeds on certain pages, which may set their own cookies subject to Google's Privacy Policy. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

6. Your California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

  • Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
  • Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to Opt-Out of Sale: We do not sell personal information. You therefore need not submit an opt-out request.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, contact us at info@24hrlocksmithsandiego.com or call (619) 625-3279. We will respond to a verifiable consumer request within 45 days.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child under 18 has provided us with personal information, please contact us and we will promptly delete it.

9. Third-Party Links

Our website contains links to Google Maps and may reference third-party platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top. Continued use of our website after any change constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: